![]() We are a world of multi-taskers with zero time, so we want quality and quick customer service without having to leave the comfort of our smartphones to get it. ![]() Chatting about the latest Kardashian drama. …while also writing up that report for work. Offering the most satisfaction at 73%, over email (61%) and phone (44%).Ĭustomers want to be able to have a real-time conversation with you. In fact, it’s the #1 preferred method of communication with a business. Which is why instant messaging is on the rise. They have busy lives and they’ll be damned if they’re going to wait 3 – 4 business days for a response from you. Nowadays, customers want everything and they want it NOW. If you want to keep things old-school, you have phone calls and letters.Īnd then there’s the more 2019 approach to making connections: social media messaging and live chat. That’s a lot of potential earnings to make just for being nice, right?Īnd these days there are many ways to keep in touch with customers.
0 Comments
Leave a Reply. |